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Return Policy

Works on Paper

Due to the delicate nature of original works on paper, all sales are final. Please request more photos, or email me with any questions prior to purchase.

Works on Canvas

You have up to seven (7) days from the time of receipt to return artwork in its original condition for reimbursement (does not include original shipping charges). To be clear:

  • Contact CCFA at info@cynthiacoldrenfineart.com within seven (7) days regarding your intent to return the work. (NOTE: Do not ship the artwork before contacting CCFA.) 

  • You will have three (3) days to ship the artwork; the return shipping costs are your responsibility. 

  • The art must be packed using the original packing material or according to professional art-packing standards (NOTE: A commercial shipper (UPS, FedEx, etc.) can assume this responsibility). The artwork must have a tracking number, which must be emailed to CCFA immediately.  

  • Once the artwork has been received, CCFA will inspect it and process the reimbursement via PayPal within three (3) days and confirm these actions by email. 

 

CCFA is not responsible for reimbursements for undelivered, lost or damaged returns.